About Us

Company History​

S&S Pet Supplies is a wholesale distributor of pet supplies. Established in 1970, we have maintained a firm commitment to our Pet Specialty retailers, offering quality pet products, at a competitive price. We also carry an inventory of over 10,000 industry leading products for dogs, cats, fresh & salt water fish, birds, reptiles and small animals. Our #1 priority is customer service and selection. S&S works with Pet Specialty businesses of every size and we pride ourselves on offering the lowest minimum to our customers in the industry.

Fulfillment Center

S&S Pet Supplies is located in Benicia, California. Order anywhere, anytime using our online ordering portal available 24/7 on computers, tablets and smartphones. Most orders placed before 2:00pm Monday-Friday will ship from our fulfillment center the next business day. See our shipping guidelines for more information.

Ordering

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Account Access

Recently we upgraded our website and inactive accounts greater than 1 year may have been deactivated. Please register again to enjoy the new S&S Pet Supplies website. If you need assistance please contact us at 707-745-3557.

Modifying My Order

If you have recently placed an order and need to modify after you have clicked "Place Order," please call into our office before 4:00PM (PST) and speak with one of our friendly staff members. Phone (707) 745-3557. If your order has begun processing or has already been shipped it can no longer be modified or canceled.

Returns

30 Day Return Policy

  • If you are not 100% satisfied with your purchase, you can return products to our warehouse for a full refund of the purchase price.
  •  Products ordered or shipped in error must be returned within 30 days of receipt in Saleable condition. 
  •  Defective Products may be returned within 90 days of receipt.
  •  All returned products are subject to manufacturer’s warranty and return policies.  
  •  Refunds are processed in the form of a credit memo applied to the customers S&S Pet Account. You can expect a refund within 14 day after we have received your returned product.

Refunds

You can expect a refund within 14 days after we have received your returned product. You will be refunded the purchase cost if the return is a result of a defective item, manufacturer error or a shipping error on our part.

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Reliability

We’re here when you need us.

Ambition

We take the lead on new items

Satisfaction

We exceed expectations.