About Us

Recently we upgraded our website and inactive accounts greater than 1 year may have been deactivated. Please register again to enjoy the new S&S Pet Supplies website. If you need assistance please contact us at 707-745-3557.

If you have recently placed an order and need to modify after you have clicked "Place Order," please call into our office before 4:00PM (PST) and speak with one of our friendly staff members. Phone (707) 745-3557. If your order has begun processing or has already been shipped it can no longer be modified or canceled.

• If you are not 100% satisfied with your purchase, you can return products to our warehouse for a full refund of the purchase price.
•  Products ordered or shipped in error must be returned within 30 days of receipt in Saleable condition. 
•  Defective Products may be returned within 90 days of receipt.
•  All returned products are subject to manufacturer’s warranty and return policies.  
•  Refunds are processed in the form of a credit memo applied to the customers S&S Pet Account. You can expect a refund within 14 days after we have received your returned product.

You can expect a refund within 14 days after we have received your returned product. You will be refunded the purchase cost if the return is a result of a defective item, manufacturer error or a shipping error on our part.